We develop innovative, comprehensive and creative communications programs to support strategic goals and initiatives that promote brands, products and services. We offer a variety of expertise and skills to drive your organization forward including executive communications, issues management, news release and key message development, and event and campaign management.
We create community relations and philanthropy programs that reflect an
organization’s mission and business strategy. A thoughtful grant making strategy is one part of the community relations equation. Employee volunteer programs, speakers bureaus, leadership positions on boards and sponsorship of community events are all part of a robust community relations plan.
Successful internal communications programs engage and inspire employees and other internal audiences through clear and consistent messaging. We design internal communications programs that provide clarity about company strategy and brand direction, change management or corporate culture and values. Support includes intranet content, coordination of internal meetings, executive leadership communications, and distribution of messages through appropriate communications channels.
The devil is in the details, and managing the details of successful events and programs is one of our areas of expertise. From company milestone events and anniversary celebrations to grand openings and author book tours, directing large and small events is a specialty. Theme creation, meeting production, script writing, onsite logistics, celebrity management, product launches, and book tours are a few of the services we offer.
We have strong writing and communications skills to develop and drive messaging and content. We tell your story in your voice and style, and create themes and consistent messaging that play across PR, executive communications and meeting content. Support includes writing and editing organizational announcements, presentations, employee communications, marketing collateral, and other project-specific tactics.
Successful organizations know that satisfied customers and repeat business go hand-in-hand. Customer care begins at the point of sale; how you respond to customers after the sale can make the difference between a satisfied customer and one who tells friends and family about their bad experience. We can implement national customer care programs, provide direction for managing internal and external call centers, and create training programs and scripts for customer care teams.